Customer Service Policy

This Customer Service Policy sets out our service standards, support scope and communication rules for all visitors and customers shopping on our website. By browsing our website and completing purchases, you acknowledge and agree to comply with all terms stated below.

Our customer service team offers comprehensive pre-sale and after-sale assistance. This includes product material and sizing consultations, order status tracking, delivery delay troubleshooting, missing or damaged parcel solutions, step-by-step guidance for return and refund applications, and answers to all other shopping-related questions you may encounter.

We aim to respond to all emails and messages submitted by customers within 24 business hours. During major sales promotions, holidays or periods of high inquiry volume, replies may experience minor delays, yet we will process all messages in the order they are received. To help us resolve your problem faster, please attach your order number, detailed issue description and relevant photos when reaching out for help.

If you receive incorrect items, incomplete orders, defective or damaged goods upon delivery, please contact our support team in a timely manner with corresponding evidence. We will review your case carefully and provide proper solutions strictly in accordance with our published Shipping Policy and Refund Policy. Direct product exchanges are not available; all unsatisfied orders need to follow our official return process for processing.

Our team maintains polite, patient and professional communication to handle every reasonable customer demand. We reserve the right to cease further correspondence if messages contain abusive language, malicious harassment, repeated unreasonable complaints or excessive unreasonable demands.

We reserve the right to adjust and update this Customer Service Policy to match business development and operational requirements. Any revised content will be posted directly on this page without separate individual notifications. Your continued use of our website and subsequent orders constitute your acceptance of the latest service terms.